Last Updated: 2026
Welcome to Zivel ("Zivel", "Company", "we", "us", or "our"). Zivel respects your privacy and is committed to protecting it through this Privacy Policy ("Privacy Policy"). As used in this Privacy Policy, the foregoing references include Zivel Franchise, LLC and Pryme, LLC.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you: (i) use any Zivel website, mobile application(s), and other Zivel online services (collectively, "Technology Service") that link to or reference this Privacy Policy; (ii) use Zivel services as described in the Zivel Monthly Membership Agreement or other applicable written agreement or enrollment forms (the "Services"); and (iii) interact with our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy may change from time to time (see "Updates to Our Privacy Policy"). Your continued use of the Technology Service and/or Services after we make changes is deemed acceptance of those changes.
When you use our Technology Service and/or Services, we may collect information that can be used to identify you ("Personal Information"). When you voluntarily submit Personal Information (e.g., account registration, forms, web chat, email, membership documents), you consent to collection, use, and disclosure of that information in accordance with this Privacy Policy.
Personal Information may include (without limitation) your name, address, driver's license number, email address, telephone number, and other information you choose to provide.
We may use Personal Information to:
When you access our Technology Service, we may collect "Non-Personal Information" that does not identify you personally but provides usage data such as browser agent, IP address, device identifiers, operating system, access times, approximate location (where permitted by device settings), and interactions with our pages. This data helps us analyze and improve the user experience.
We collect information directly when you provide it to us and automatically as you navigate through the Technology Service.
As you navigate and interact with our Technology Service, we may use cookies and similar technologies (such as pixels, tags, and web beacons) to collect information about your equipment, browsing actions, and usage patterns.
Some content or features may be provided by third parties (including analytics providers). These parties may use cookies or similar technologies to collect information about you over time and across websites. We do not control third-party technologies, and their use is governed by their privacy policies.
You can control cookies through your browser settings. Most browsers allow you to: (i) block or delete cookies, (ii) limit certain cookie categories, and/or (iii) receive notifications when cookies are set. If you disable cookies, some parts of the Technology Service may not function properly.
Some browsers include a "Do Not Track" feature. Because there is not a consistent industry standard for responding to these signals, our Technology Service may not respond to "Do Not Track" settings.
We do not sell your Personal Information. We disclose Personal Information to third parties only as reasonably necessary to carry out the permitted uses described in this Privacy Policy, including:
We may disclose Non-Personal Information and/or de-identified information without restriction.
If you provide your email address, we may send operational messages related to your account, bookings, or membership. We may also send promotional communications. You can opt out of promotional emails by using the unsubscribe link in the email or by contacting us as described below. Even if you opt out of promotional messages, we may still send non-promotional communications (e.g., receipts, booking confirmations, account notices).
If you provide your phone number, you may receive text messages from us. Messages may be sent using automated technology. Message and data rates may apply. Your consent to receive text messages is not a condition of purchase.
You can opt out of marketing text messages at any time by following the instructions in the messages (for example, replying "STOP"), or by contacting us as described below. We do not share, sell, or trade our customers' phone numbers for direct marketing.
Certain U.S. states provide residents with additional rights and choices regarding Personal Information. Where applicable, we will honor requests subject to legal limitations and verification requirements. Examples of rights that may apply include: access, correction, deletion, data portability, and opt-out of certain processing such as targeted advertising.
California residents may have additional rights. We do not sell Personal Information. You may request details about the categories of Personal Information collected, the purposes for collection, categories of third parties with whom we share Personal Information, and request deletion of Personal Information (subject to legal exceptions). We will not discriminate against you for exercising applicable rights.
Zivel is based in the United States. Information we collect may be stored and processed in the United States. If you access the Technology Service from outside the United States, you understand and consent to transfer of your information to the United States.
Our Technology Services are not intended for children under 13. We do not knowingly collect Personal Information from children under 13. If we learn we collected such information without verified parental consent, we will delete it.
We implement reasonable measures designed to secure Personal Information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no internet transmission is completely secure, and we cannot guarantee security.
If you are a registered user, you may review, change, or correct certain information through the Technology Service (where available) or by contacting us. You may also request account deactivation by contacting us. We may require verification and may retain certain information as required by law or for legitimate business purposes.
The Technology Service may include links to third-party websites. This Privacy Policy applies only to information collected by Zivel. We are not responsible for third-party privacy practices; please review their policies before providing information.
We may update this Privacy Policy from time to time. We will post updates on this page and may provide additional notice where required. Your continued use of the Technology Service after changes indicates acceptance of the updated policy.
If you have questions or requests related to this Privacy Policy, contact: